Terms of Service

These Terms of Service ("Terms") govern your use of the Subtext application and website ("Service"), operated by Jameson Dog GmbH ("we", "us"), registered in Munich, Germany. By using the Service, you agree to these Terms.

1. What Subtext Is (and Isn't)

Subtext analyzes chat conversations using artificial intelligence to generate communication insights, pattern analysis, and narrative reports. Subtext is not therapy, counseling, or professional mental health advice.

Our AI generates observations about communication patterns — not diagnoses, not treatment recommendations, not clinical assessments. The insights we provide are based on text analysis and should be treated as one perspective, not absolute truth.

If you or someone you know is in crisis or experiencing abuse, please contact a qualified professional or local emergency services. Subtext is a mirror, not a therapist.

2. Eligibility

• You must be at least 18 years old to use the Service.
• By using the Service, you represent that you have the legal capacity to enter into these Terms.

3. Your Account

• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity under your account.
• We reserve the right to suspend accounts that violate these Terms.

4. Your Data

Ownership

You retain full ownership of the chat data you upload. By uploading, you grant us a limited, non-exclusive license to process it for the sole purpose of providing the Service (analysis, reporting, insights). We do not claim ownership of your data.

Consent to Upload

When you upload a chat conversation, you represent that:

• You are a participant in the conversation.
• You have the legal right to access the exported conversation data on your device.
• You understand that the analysis covers both sides of the conversation.

Deletion

You may delete your data at any time from inside the app — the messages behind a single story (keeping its insights), a whole story, or your whole account and everything in it. We also delete your raw uploaded chat files within 3 days of upload (and immediately once a deep dive is generated) unless you opt in to retention. Aggregated, anonymized statistical data (e.g., average response times across all users) may be retained. See our Privacy Policy for details.

5. Acceptable Use

You agree not to use the Service to:

• Upload conversations you are not a participant in (stalking, surveillance).
• Harass, intimidate, or harm another person using insights from the Service.
• Upload content depicting or involving minors.
• Attempt to reverse-engineer, decompile, or extract the AI models or algorithms.
• Use the Service for any purpose that violates applicable law.
• Circumvent usage limits, rate limits, or access controls.

We reserve the right to terminate accounts that violate these terms without notice.

6. Paying for Subtext

Most of Subtext is free. You only pay if you want the deep dive.

A deep dive is €9.99 — once, for one relationship. Sometimes it's less: there's a lower price for a short window after your first deep dive, and another after you open a story a friend shared with you. Whatever you'll pay is shown before you buy, and the store asks you to confirm it. Chat top-ups are sold as small packs of conversation turns.

Everything we sell is a one-off purchase. Nothing renews, and nothing bills you again unless you buy again. If we ever introduce a subscription it'll be for something new, it'll be described here before you can buy it, and you'll be able to cancel it from your device's subscription settings at any time.

In the EU, the EEA and the UK, the price the store shows you includes VAT. Elsewhere, tax depends on where you are and the store handles it at checkout.

Who you're actually buying from

Worth saying plainly, because it decides where a refund has to come from.

Deep dives and chat top-ups are bought inside the app, through the Apple App Store or Google Play. If you're in the EU, the EEA or the UK, the seller on that transaction isn't us. It's Apple Distribution International Ltd. in Cork, Ireland, or Google Commerce Limited in Dublin. They take your payment, they issue your receipt, and their terms govern that sale. We build Subtext and get paid afterwards.

Outside the EU, the EEA and the UK it varies by country — the store is either selling to you directly or acting as our agent. The store's terms say which, and your receipt tells you who charged you.

Either way, we're the ones who write your story. But whoever took your money is the one who can send it back, and that shapes everything below.

Changing your mind

If you're a consumer in the EU, the EEA or the UK, the law gives you 14 days to withdraw from a distance purchase. No reason needed, no justifying yourself. For something delivered digitally, the clock starts when the contract is made — § 356 of the German Civil Code, if you want to look it up.

That right can end early, but only if all of this happened: the seller began delivering, you expressly asked them to start before the 14 days were up, you were told that asking would end the right, you confirmed you understood that, and the seller sent you a confirmation on a durable medium — an email or similar — recording it. Miss any one of those and the right survives. For digital content it survives even if you've already read every word, and you don't owe anything for what you read.

Here's the honest part. On an in-app purchase, Apple or Google is the seller, so those conditions are theirs to meet and theirs to judge. We're not going to tell you your right has ended — that isn't ours to say, and we'd be guessing. Both stores set out how withdrawal works in their own purchase terms and both provide a withdrawal form. That's where the answer is.

What we can tell you is what we'll do, which is the next two sections.

The free snapshot

The snapshot costs nothing — the on-device numbers, a first insight, a teaser. There's no payment, so there's nothing to withdraw from once we've started generating it.

Your rights over your data are a separate thing entirely, and they don't expire. You can delete the messages behind a story, a whole story, or your account and everything in it, whenever you want. That's section 4.

Asking for your money back

The store holds the money, so the store issues the refund. On iPhone, go to reportaproblem.apple.com. On Android, use the refund flow in the Google Play Store app. They decide, on their own timescales, and they can decide in your favour whatever we think.

We don't oppose refund requests. Not as a policy, and not case by case.

If the story didn't land, tell us too — hello@subtext.love. You don't have to explain what was wrong with it, and you certainly don't have to explain what was wrong with your relationship. We're not going to ask you to justify why a story about your own life upset you.

If a store turns you down and we think you're right, we'll put a free deep dive on your account. We'd rather do that than leave you feeling taken. Being straight about the limit of that: we can't send you cash, because we never held it — the store did. A free dive is the part that's genuinely ours to give.

You keep the story either way. Asking you to un-see it would be silly, and taking it back would be petty.

When we can't get a story right

Every deep dive goes through an automatic quality check before it reaches you. It looks for missing pieces, broken artwork, an unresolved soundtrack, output that doesn't hold together.

Sometimes we can't fix it. When that happens we stop rather than hand you something broken, and we put a free deep dive on your account — you don't have to ask, and you'll see it in the app on that story.

We do that on top of your legal rights, not instead of them. Taking the free dive doesn't settle anything, doesn't sign anything away, and doesn't stop you asking the store for a refund as well.

If your deep dive is defective

This is separate from changing your mind, it lasts longer, and it can't be signed away.

A deep dive is a digital product, and German law — §§ 327 and following of the Civil Code, implementing the EU Digital Content Directive — says it has to work. Free of defects, fit for ordinary use, and matching what we told you it would be, including what we said on this website and in the app. If it doesn't, you can ask us to put it right; if that fails, you can reduce what you paid or end the contract, and you may have a claim for damages.

Those rights are yours by law. We can't sign them away on your behalf and we're not trying to. Nothing in these Terms limits them — including the liability section below. If anything on this page reads like it does, the law wins and this paragraph is what we meant.

What a deep dive is

Worth being precise, because it's an unusual thing to sell.

A deep dive is an AI reading of your own conversation. It's an interpretation, and interpretation is arguable by nature. If a dive mixes up who said what, invents quotes that aren't in your chat, arrives incomplete, or reads as though it were written about someone else's relationship, that's a defect — tell us and we'll fix it or take it up with the store for you.

We explain the limits of what we're doing before you pay, on the screen you have to accept to start a deep dive, and we record what it said and when you accepted it. That's the right place for it — not buried down here.

Chat top-ups

A top-up buys turns of conversation with your story. Nothing auto-renews and turns don't time out.

One thing to know, because it surprises people: turns live with the story they belong to. If you delete that story, or clear the messages behind it, its chat goes too — and any turns left on it go with it. If that happens by accident, tell us and we'll put them back.

If a pack isn't working out, tell us and we'll sort something out. Turns you've spent are spent, but we're not going to be mean about the rest.

One legal note, since it cuts your way: an ongoing chat looks more like a digital service than a one-off delivery, and the early-lapse rule above is written for content. Your 14-day right on a pack may well still be running. That's a right you'd exercise with Apple or Google, and nothing here narrows it.

If we ever sell to you directly

Today the only way to buy Subtext is through the App Store or Google Play. We don't take card payments, and there's no checkout on this website.

If that changes, we become the seller and the full weight of German distance-selling law lands on us instead of on Apple and Google. All of what that requires will be in place before we take a single euro directly, and this page will say so before you can buy. Until then none of it applies — and nothing on this page is us collecting a waiver from you.

If we can't sort it out between us

Email hello@subtext.love first. For a €9.99 purchase we'd both rather just fix it than involve anyone else.

For the record, as § 36 VSBG requires us to say: we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. That doesn't touch your right to go to court.

Where these Terms and the law disagree

The law wins. If anything on this page conflicts with a right you have as a consumer under German or EU law, that right applies and the conflicting wording doesn't.

7. Liability

We'd rather say what we're responsible for than list everything we're not.

We're fully liable for injury to life, body or health caused by us, and for anything we do intentionally or with gross negligence. We're fully liable where the German Product Liability Act says so, and for anything we've expressly guaranteed.

For ordinary negligence, we're liable where we've broken an obligation the contract depends on — the kind you're entitled to rely on for Subtext to work at all — and then for the damage that's foreseeable and typical for a contract like this one. Beyond that, we're not liable.

None of that touches your statutory rights when a deep dive is defective. Those are in section 6 and they stand on their own.

One thing that isn't a liability hedge but the actual shape of the product: our AI offers a reading of your conversation, not a verdict on it. What you do about your relationship is yours to decide. We're a mirror, not a therapist — section 1 means it.

8. Intellectual Property

The Service, including its design, code, AI models, and branding, is owned by Jameson Dog GmbH. You may not copy, modify, distribute, or create derivative works based on the Service except as expressly permitted.

You retain ownership of your data. AI-generated reports are licensed to you for personal use. You may share your own reports via the sharing feature. You may not commercially distribute or resell reports.

9. Termination

You may stop using the Service at any time. We may terminate or suspend your access if you violate these Terms. Upon termination, we will delete your data in accordance with our Privacy Policy.

10. Governing Law and Disputes

German law applies to these Terms.

If you're a consumer, you also keep whatever protection the mandatory law of the country you live in gives you. That can't be signed away here, and we're not trying to.

As a consumer you can bring a claim in the courts where you live — and if we ever had to bring one against you, we'd bring it there too. For everyone else, the courts of Munich.

11. Changes to These Terms

We may update these Terms. We will notify registered users of material changes at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance of the updated Terms.

12. Contact

Jameson Dog GmbH
Klenzestr. 43, 80469 Munich, Germany
hello@subtext.love